I.
Begin with the system
Screens are downstream of structure. Map the underlying logic, the actors, and the failure modes before drawing a single rectangle.
№ 01 — Intro
Designing enterprise systems that simplify complex workflows.
Product Designer focused on building scalable, data-informed tools that improve how people work.
Enterprise SaaS✦Workflow Architecture✦Conditional Logic✦Internal Tools✦Design Systems✦Research & Strategy✦Cross-functional Leadership✦Enterprise SaaS✦Workflow Architecture✦Conditional Logic✦Internal Tools✦Design Systems✦Research & Strategy✦Cross-functional Leadership✦Enterprise SaaS✦Workflow Architecture✦Conditional Logic✦Internal Tools✦Design Systems✦Research & Strategy✦Cross-functional Leadership✦
№ 02 — Work
Selected projects, written as systems — not screens.
- 01
Progressive Insurance
Faster Agent Onboarding System at Scale
Redesigning a fragmented onboarding experience for 40,000+ insurance agents across multiple products and states.
View case study→ - 02
SelectQuote Insurance Services
Cutting 20% from call time on a high-volume sales workflow
Re-sequenced a quote-to-close workflow used by hundreds of licensed agents on every call — measurable reductions in handle time and direct lift to revenue per agent.
View case study→ - 03
Progressive Insurance
Helping Agents Prioritize Work Faster
Redesigning a high-traffic alerts dashboard so insurance agents could identify urgent tasks faster and manage daily work more efficiently.
View case study→ - 04
Los Angeles Fire Department
Improving Emergency Inventory Management at Scale
Designing a mobile system to streamline supply tracking and reduce critical shortages across 100+ fire stations.
View case study→
№ 03 — Research
Progressive — Agency Personas Initiative
Strategy · Research · Cross-functional Leadership
Leading a multi-quarter initiative to define behavioral archetypes across one of the largest independent agent networks in the U.S. — replacing assumptions with a research-backed framework the whole organization could act on.
1,000+
Survey responses
33
Multi-state interviews
4 Qtrs
Roadmap to adoption
AI-assisted
Synthesis pipeline
№ 04 — Approach
Three operating tenets.
II.
Reduce, then refine
Enterprise complexity is rarely solved by adding interface. It is solved by removing decisions the user should never have had to make.
III.
Measure what matters
Time saved, errors avoided, revenue captured. Design earns its seat at the table by speaking the operator's language.